The short version
- We collect only what we need to answer your questions and get you on the water.
- We never ask for card numbers by phone, text, or chat. Payments happen in our secure checkout.
- Some calls and messages are answered by Sandy, our AI assistant. A real person is always one ask away.
- We don't sell your information, and we never share your phone number for marketing.
01Who we are
Salty Dogs Dolphin & Adventure Tours LLC ("Salty Dogs," "we," "us") runs dolphin and Shell Island tours out of Panama City, Florida. This policy covers saltydogstours.com, our phone lines, our text messages, and our chats on WhatsApp, Instagram, and Facebook.
02What we collect
- Contact details: your name, phone number, and email address.
- Booking details: tour date, number of guests, and any notes you share with us.
- Conversations: what you say in calls, texts, and chats with us, including call recordings and transcripts.
- Website data: pages visited, device and browser type, and general location, collected through cookies and similar tools.
We never take card details by phone, text, or chat. Every payment happens in our secure booking checkout or in person at our office. If you start typing a card number to us, we'll stop you and send the secure link instead.
03Our AI assistant, Sandy
Some calls and messages are answered by Sandy, our AI assistant. Sandy answers questions about our tours, checks availability, and sends booking links. She'll always tell you she's an AI if you ask, and you can ask to talk with a real person from our team at any time.
04Call recording
Calls to our phone lines may be recorded and transcribed so we can answer questions, improve our service, and train our team and our assistant. We tell you at the start of every call. If you'd rather not be recorded, you can end the call and reach us by text, email, or in person.
05How we use your information
- To answer your questions and help you book a tour.
- To send booking links, confirmations, reminders, and weather or schedule updates.
- To call you back when you ask us to.
- To improve our tours, website, and customer service.
- To meet legal and safety obligations.
07Mobile information and text messages
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except the service providers that deliver our messages. Information sharing with subcontractors in support of customer service, such as phone and messaging providers, is permitted.
For how our texts work, how often we send them, and how to stop them, see our SMS Terms.
09How long we keep it
We keep call recordings, transcripts, and chat logs for up to 90 days, unless we need them longer to resolve a complaint or meet a legal obligation. We keep booking records as long as we need them for accounting and taxes.
10Your choices
- Texts: reply STOP to any text from us and we'll stop.
- See or delete your info: email us and we'll tell you what we have or delete it. We reply within 30 days.
- Ads: you can turn off personalized ads in your Google and Meta account settings.
11Children
Our website and messages aren't meant for children under 13, and we don't knowingly collect their information. Parents or guardians make bookings for kids.
12Changes to this policy
If we update this policy, we'll change the effective date at the top of this page.
13Contact us
Questions about your information? We're real people (and one very friendly AI). Reach us any of these ways:
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